ITcon Vol. 17, pg. 179-193, http://www.itcon.org/2012/11

Survey of information technology use for municipal infrastructure management

published:August 2012
editor(s):Amor R.
authors:Jehan Zeb, Ph. D Candidate,
Department of Civil Engineering, The University of British Columbia, Vancouver, Canada;
e-mail: jzmir1@interchange.ubc.ca

Thomas Froese, Professor,
Department of Civil Engineering, The University of British Columbia, Vancouver, Canada;
e-mail: Thomas.froese@ubc.ca

Dana Vanier, Adj. Professor,
Department of Civil Engineering, The University of British Columbia, Vancouver, Canada;
e-mail: dana.vanier@civil.ubc.ca
summary:As municipalities increasingly rely on computer-based systems and data management, informationthat was traditionally exchanged through human communications can now be exchanged electronically throughcomputer-to-computer data exchange. This requires much more formal specifications and agreements to governthese data exchanges. The main purpose of the paper is to identify the current state of information technologyuse in the municipal infrastructure management through benchmarking: (i) a range of information technologysystems used to accomplish various work processes; (ii) and a range of communication channels used toexchange information between various parties. A combination of web and face-to-face interviews was used, andthe results of the survey show that municipalities are equipped with a variety of information systems that canreadily manage asset infrastructure systems, yet the way information is exchanged between various parties isstill conducted in an unstructured and ad hoc way.
keywords:Infrastructure Management, Communication Channel, Benchmark, Transaction, IT Use
full text: (PDF file, 0.889 MB)
citation:Jehan Zeb, Thomas Froese, Dana Vanier (2012). Survey of information technology use for municipal infrastructure management, ITcon Vol. 17, pg. 179-193, http://www.itcon.org/2012/11